Quickly find answers to your questions about Real 360 and FITT360.

  • Real 360 is a ‘360-degree real-time communication service’ that uses video recorded with a 360-degree camera for real-time live broadcasting (YouTube, Facebook) or inviting others in the contact list to video calls not just via WiFi but also mobile networks such as 5G/LTE.
  • While the service is also open to other network or LTE subscribers, there is a difference in the resolution of 360-degree video that can be transmitted.
    For KT 5G subscribers, videos can be uploaded in up to 4K resolution. Further, the bandwidth, low latency and other requirements for smooth real-time transmission of 360-degree video can be met more stably if there is 5G coverage.
  • Other network operator subscribers can also download Real 360 and calls are possible between customers who have installed the app.
    However, for other network operator or KT LTE customers, UHD calls are restricted to ensure video quality.
  • Regular high-resolution 2D video calls are also possible without the FITT360 camera. (Video calls based on 360 video and live broadcasting is not possible)
  • Currently, FITT360 is the only 360 camera that can be connected.
    Going forward, we plan to additionally connect currently sold 360 cameras or source them and expand our lineup.
  • As of now, the no-charge promotion will run until 12/31/2019.
    For details on the no-charge benefit, please refer to the Real 360 notices.
  • Live social media videos are automatically uploaded to YouTube, Facebook and can be checked after the broadcast.
  • A recording function is provided during calls and the recording starts after all call parties have agreed.
    You can check recorded videos in the ‘video call’ tab of ‘Real 360 Gallery’.
  • Currently, no editing service is provided through the App.
    You need to download and use a separate editing app.
  • Currently, due to the characteristics of the FITT360 device, service can only be provided with the resolution set in advance; changing the resolution in mid-service is not possible.
    When using live or video calls, the resolution can be changed after the video has stopped. The new resolution is then applied after restarting.
  • For smooth video uploads, a minimum speed of 10Mbps is required; when using group video calls, the minimum required speed (bandwidth) increases according to the number of group members.
  • When using live or video calls, the below variables can affect video quality.
    (specifications of the smartphone used, network status of the sender or receiver, live platform policy or server issues, camera heating, charging level etc.)
    If no 5G network is used, you can achieve somewhat smoother results by lowering the sending resolution to match the status of the network used (Real 360 app>settings>upload resolution). (Only for KT 5G subscribers)
    If the problem is not solved after checking the above conditions, you can leave a question in the Real 360 app under see more>1:1 question and we will provide a response method after checking the issue.
  • For Samsung Galaxy S10 users, go into the smartphone’s settings app and under the ‘Connection>Data usage>Apps using mobile data only’ menu, select ‘Real 360’ and the switch on the right is activated.
    If you select the Real 360 App, you can set your phone to use only mobile data within the App even if Wi-Fi mode is activated. This enables you to use the service with even more stable quality.

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Ask us a question through the below methods and we will answer as quickly as possible.

Ask questions about Real 360
Real 360 App > See more > Usage instructions > 1:1 questions
Email for questions: real360@kt.com
Questions for FITT360
Call center: 1833 – 2526 (call charges apply)
Manufacturer homepage: www.fitt360.co.kr